Customer Survey Form

Customer *

Address

Dear Valued Customer,

As part our effort to thank you for your continuing support and to improve our product quality and service, we would be most grateful if you give us some feedback or comments on the subject below. We offer our sincere gratitude in advance for your invaluable cooperation.

1. Products Performance *

	Poor	Average	Good	Excellent
a. Product’s quality meet your specification *	a. Product’s quality meet your specification - Poor	a. Product’s quality meet your specification - Average	a. Product’s quality meet your specification - Good	a. Product’s quality meet your specification - Excellent
b. Consistency of our product’s quality *	b. Consistency of our product’s quality - Poor	b. Consistency of our product’s quality - Average	b. Consistency of our product’s quality - Good	b. Consistency of our product’s quality - Excellent
c. Any problem occur during your application *	c. Any problem occur during your application - Poor	c. Any problem occur during your application - Average	c. Any problem occur during your application - Good	c. Any problem occur during your application - Excellent

Comments

2. Delivery Performance *

	Poor	Average	Good	Excellent
a. Delivery on time *	a. Delivery on time - Poor	a. Delivery on time - Average	a. Delivery on time - Good	a. Delivery on time - Excellent
b. Quantity delivered, always conformed with both your P.O. and our Packing List / D.O. *	b. Quantity delivered, always conformed with both your P.O. and our Packing List / D.O. - Poor	b. Quantity delivered, always conformed with both your P.O. and our Packing List / D.O. - Average	b. Quantity delivered, always conformed with both your P.O. and our Packing List / D.O. - Good	b. Quantity delivered, always conformed with both your P.O. and our Packing List / D.O. - Excellent
c. Packing material condition during receiving *	c. Packing material condition during receiving - Poor	c. Packing material condition during receiving - Average	c. Packing material condition during receiving - Good	c. Packing material condition during receiving - Excellent

Comments

3. Service Performance *

	Poor	Average	Good	Excellent
a. Prompt response to your enquiry / need. *	a. Prompt response to your enquiry / need. - Poor	a. Prompt response to your enquiry / need. - Average	a. Prompt response to your enquiry / need. - Good	a. Prompt response to your enquiry / need. - Excellent
b. Prompt response to your complaint. *	b. Prompt response to your complaint. - Poor	b. Prompt response to your complaint. - Average	b. Prompt response to your complaint. - Good	b. Prompt response to your complaint. - Excellent
c. Professional knowledge of our marketing personnel *	c. Professional knowledge of our marketing personnel - Poor	c. Professional knowledge of our marketing personnel - Average	c. Professional knowledge of our marketing personnel - Good	c. Professional knowledge of our marketing personnel - Excellent
d. Courtesy / helpfulness of our marketing personnel. *	d. Courtesy / helpfulness of our marketing personnel. - Poor	d. Courtesy / helpfulness of our marketing personnel. - Average	d. Courtesy / helpfulness of our marketing personnel. - Good	d. Courtesy / helpfulness of our marketing personnel. - Excellent

Comments

Suggestion For Improvement

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HAI KANG STEEL (M) SDN BHD

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